Practice Management

Ms Wendy Loveridge (f)

The Business Manager is responsible for the efficient management of the practice. Your suggestions and ideas on improving the service we provide are always welcome.

Association of Accounting Techicians

Business Management Degree

An experienced Business Manager/Partner who has worked in Primary Care for over 25 years

Administration

Mrs Denise Restall (f)

A valuable member of the team as Office Manager and has worked for Bournville Surgery for ten years

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Lorraine Devine (f)
Mrs Cheryl Jessop (f)

Cheryl is our Reception Manager working alongside our Office Manager to assist in supporting the day to day running of the reception function of the practice

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website